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Administrative Assistant III - Enrollment Support Center (ESC) (P/T), CPRN42065REG

Position Number: 4038620
Location: Glen Ellyn, IL
Position Type: Admissions/Enrollment

Administrative Assistant III - Enrollment Support Center (ESC) (P/T), CPRN42065REG

Administrative Assistant III - Enrollment Support Center (ESC) (P/T), CPRN42065REG
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Support and Provide superior customer service to students and community by phone. Process registration for students to ensure that they are properly in their classes.

Make high volume of outbound calls using predetermined scripts for enrollment support projects and engage students by using a positive approach to get a favorable outcome.

Track outcome from calls made and provide report to ESC Manager.

Answer inbound calls and respond to student inquiries.

Create record for new dual credit students.

Process registration for all DC students while adhering to all college prerequisites.

Register students by phone and provide students with college-wide information including assistance with Internet registration.

Knowledge of SARS and Recruit system to register students for sessions or events and update their record as required

Handle and resolve student registration issues.

Process Student at Large (SAL) registrations.

Determine student residency status and correct discrepancies in student tuition payments due to residency.

Interpret holds and process permits or direct student to proper department.

Research and maintain required information using available resources.

Knowledge of all program and test score requirements.

Responsible for verification of student information while maintaining student privacy according to FERPA.

Maintain an in-depth knowledge of college policy by attending seminars and participating in departmental and college-wide committees.

Other duties as assigned.

Qualifications:

Education
- High school diploma required.
- Associates Degree preferred.

Experience
- Excellent communication skills.
- Experience with word processing, email, spreadsheets, and internet required.
- One year of experience in busy office environment required.
- Extensive telephone and excellent customer service skills required.
- Traveling may be required to process registrations at offsite locations.
- Same as above preferred.
Schedule:

Monday-Thursday 8:30 am - 2:30 pm and Friday 8:30 am - 1:30 pm

Computer, multi-line telephone, copier, Fax machine.

Extensive use of telephone and computer.

Lifting up to 25 lbs.

Must be able to travel in their own vehicle to high schools within District #502.

This position requires a pre-employment Background check at the expense of the college.

Pay Grade:
Classified 8 Hourly- Hiring Range: $ 16.51 - 17.00

Competitive starting salaries are dependent on education and experience. College of DuPage also offers a generous benefits plan.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/1067?c=cod