Job Details

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Western University of Health Sciences
  • Position Number: 3578797
  • Location: Pomona, CA
  • Position Type: Admissions/Enrollment

Admissions Counselor III

Posting Number: A00544
Position Status: Full Time
Department: 4013-Admissions - CO/CPM/CDM

Job Summary
Reporting to the associate/assistant director of admissions, the admissions counselor represents Western University of Health Sciences to prospective students and organizations and works to increase inquiries and convert applications into enrolled students. The successful admissions counselor exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including interviews, phone calls, emails, and information sessions. Works closely with the associate director of admission and admission committees before and during interview days for assigned programs. The admission counselor must work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff. With general guidance from the director of admission and the direct supervisor, admission counselor III creates and implements recruitment strategies to reach prospective students through events, referrals, online and print communications, and outreaches to businesses and organizations.

Knowledge, Skills and Abilities
Individuals must possess the knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1. Must be willing and able to travel by plane and automobile to conduct recruitment business. Occasional weekend and evening projects.

2. Strong verbal and written communication skills. Must be able to interact effectively with students, faculty, staff, and outside contacts. Requires oral presentation skills

3. Computer proficient (Microsoft Word, Excel, PowerPoint and database management programs) and familiar with electronic communication strategies.

4. Must have the maturity and adaptability to be team oriented and yet be able to work independently with minimal supervision.

5. Should possess a good understanding of higher education and issues related to student affairs.

Required Qualifications
Education and Experience

-Bachelors degree in a related field, or any combination of education and experience that provides the required skills and ability.
-Minimum of three to four years of experience in university admissions and recruitment or a similar recruitment setting.
-Must have a willingness to travel as needed during peak recruiting seasons. Must possess a valid California Drivers License.

Preferred Qualifications

Posting Date: 07/26/2022
Closing Date:
Open Until Filled:

Special Instructions to Applicants

Essential Job Duties
Essential Job Duties

Job Duty
Admissions /Recruitment Duties
Serves as the primary point of contact and customer service representative to prospective students/applicants providing consistent, accurate and timely information via phone, email, mail correspondence and assists with overcoming objections.
Meets and exceeds identified enrollment goals to include independent inquiry to applicant, applicant to accepted and accepted to enrolled yield goals which directly relate to tuition revenue generation and impact the financial health of the university
Assists with training on a variety of topics including admissions, financial aid, overcoming objections etc. that lead to increasing start rate and boosting enrollment and trains independently on material or technology needed.
Serves as an additional point of contact when prospective students are unresponsive or want to withdraw.
Schedule, promote and lead individual and group information meetings for degree programs targeted at prospective students in order to answer questions, accept applications for admission, and secure student commitments to start a program in a selected term (i.e. information sessions, graduate fairs, transfer fairs, tabling sessions, group tours, community college visits)
Participate in recruitment events at partner institutions and meet with students and collaborate with the institution personnel for the purpose of marketing WesternUs programs and find new ways to connect with prospective students
Represent the University at transfer fairs, graduate fairs (including conferring with college counselors, individuals and student groups).
Assists with the creation of the recruitment presentation and creates on their own presentations that will be used when presenting to partner schools and local businesses within the community
Provide valuable insight to help strengthen admissions and recruitment strategies

Percentage Of Time

Job Duty
Admissions Counselor Duties
Setting up one on one enrollment appointments via phone outreach with prospective students
Cultivate prospective student relationships using phone and email correspondence
Conduct detailed pre-admission counseling for prospective graduate students
Conduct face-to-face, telephone appointments and e-mail correspondence to identify adult student prospects to determine their educational needs, concerns and interests while promoting the benefits of higher education with prospective students
Provide superior customer service when interacting with prospective students on the phone, in writing, by email and/or in person
Communicates effectively and autonomously when working with prospective, future and current students while avoiding misrepresentation at all times
Document all activity in the database management system in a timely and accurate manner
Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow
Conduct campus tours
Elects to participate in appropriate recruitment and enrollment activities autonomously including: campus tours open houses, info sessions, transfer, fairs, graduate fairs, tabling events, etc.
Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered
Meet admissions department daily, weekly, and quarterly productivity goals, i.e. phone calls, e-mails, applications, interviews, etc.

Percentage Of Time

Job Duty
Miscellaneous 5%
Participate on university-wide committees as requested and engage others in enrollment initiatives
Create and nurture external community and professional relationships
Provide continuous evaluation of processes and procedures at the end of each intake cycle with results being used to improve area operations, efficiency and service to both internal and external customers
Work in collaboration and cooperation with leadership and academic divisions on campus
Recommend appropriate technologies to support enrollment functions
Performs other duties as assigned

Percentage Of Time

Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.

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