Job Details

Glendale Community College
  • Position Number: 2081902
  • Location: Glendale, CA
  • Position Type: Admissions/Enrollment

Enrollment Services Technician

Glendale Community College

Salary: $3,820.61 - $4,212.19 Monthly

Job Number: 00635(2)-2020

Location: Glendale, CA

Department: Admissions and Records

Closing: 11/13/2020 5:00 PM Pacific

Performs lower level evaluations of internal student academic records regarding the completion of CSU Breadth, IGETC certifications and GCC graduation requirements. In addition, incumbents also perform a variety of complex clerical duties in Admissions and Records which requires specialized knowledge related to admissions, registration, transcript evaluation, enrollment eligibility and transfer rules and regulations


Supervision is provided by the Director of Admissions and Records.

Provides work direction to student workers.


40 Hours/Week, 12 Months/Year
Monday and Tuesday 9:30 am - 6:00 pm
Wednesday and Thursday 8:00 am - 4:30 pm
Friday 7:30 am - 3:30 pm

Examples of Duties
Processes and evaluates applications and forms for student admission, registration, and immigration status changes by verifying, updating, and inputting student information into the student data management system (e.g., PeopleSoft Campus Solutions) regarding citizenship, residency, eligibility, and personal identification numbers.

Determines residency status of student applicants according to State Education Code, Title 5 and Immigration and Naturalization laws as applicable to community college admissions requirements.

Provides information to students in response to their inquiries at the counter, electronically, and on the phone regarding more complex admissions and records issues (e.g. transcript evaluations, enrollment verifications, and graduation petitions).

Evaluates and certifies coursework completed for the Intersegmental General Education Transfer Curriculum (IGETC) at CSU and UC institutions, courses completed at other schools (Passalong IGETC), and California State University General Education Breadth Certification (CSU Breadth) according to State Chancellor's Office and established college guidelines in order to prepare and forward certification along with on-line and/or hard copy transcripts to the requested institution.

Evaluates student records and assigns course credit as appropriate; compares data against established standards and enters course credit into specialized computer programs including a student data management system and an electronic transcript system.

Informs and recommends solutions for transfer eligible students and academic counselors on required qualifications and certification results regarding CSU and UC General Education Certification (IGETC and Breadth), Associate in Art and Science degrees, and Certificate of Completion through email, in person, and over the phone.

Processes and maintains office and student files, records, transcript requests, and transcripts in an accurate, secure and confidential manner in accordance with FERPA.

Initiates batch processing of transcripts in response to daily student requests using an electronic transcript system (e.g., eTranscriptCA) in order to efficiently process transcripts for a large group of students.

Updates students' electronic transcripts with completion of degrees/certificates, including CSU/IGETC certification in an electronic transcript system and notifies students electronically of completion of degrees/certificates.

Verifies transfer degree completion through eVerify, the California State University's Associate Degree for transfer online system to determine completion of GCC associate degrees.

Processes cash and credit card payments and prepares receipts for fee based services such as catalogs, transcripts, and enrollment verifications.

Prepares written correspondence in accordance with GCC policies and federal regulations to authorized public and private agencies in response to requests for student information.

Submits student veterans' enrollment using the electronic Veteran's Administration benefits certification system (VACERT) in order to enable student veterans to be compensated in accordance with their Veteran's Administration's benefits.

Reviews petitions for graduation and certificates by comparing students' courses to the GCC catalog to ensure that all requirements are met for the degrees and certificates.

Provides input to the Operations Analyst and IT regarding specifications for and operation of electronic transcript systems; tests systems and updates as necessary to ensure effectiveness of new updates.

Prints diplomas and certificates for students using diploma printing software (e.g. Diplomas In Demand).

Performs other duties as assigned.

Minimum Qualifications
Knowledge of:

Software used to verify and update student records and assign course credit (e.g., eTranscriptCA, PeopleSoft Campus Solutions and ASSIST).

Diploma printing software to print diplomas and certificates for students.

Federal, state and local laws and regulations governing community college enrollment, graduation and certification (e.g., State Education Code, Title 5, Immigration and Naturalization laws applicable to community colleges, and the Family Educational Rights and Privacy Act).

Electronic Veteran's Administration benefits certification system (VACERT).

General policies and procedures regarding admissions and records (e.g., citizenship, registration, residency, eligibility, and immigration status changes).

Correct English usage, grammar, spelling, punctuation and vocabulary.

Fees collection and credit card processing.

Interpersonal skills using tact, patience and courtesy.

Telephone and email etiquette.

Standard office productivity software (e.g., Microsoft Word, Excel and Outlook) to access and prepare correspondence.

Modern office practices, procedures and equipment including copiers, scanners, calculators, printers, and fax machines.

Recordkeeping and filing techniques and practices.

State chancellor's office and district guidelines regarding IGETC, Passalong IGETC, and CSU Breadth coursework evaluation and certification.

Ability to:

Accurately input and retrieve data and information using electronic data management systems (e.g., eTranscriptCA and PeopleSoft Campus Solutions).

Operate diploma printing software to print diplomas and certificates for students.

Accurately compare information against established standards.

Work confidentially with discretion.

Understand and follow oral and written directions.

Operate a wide variety of office machines and equipment including copiers, scanners and calculators.

Basic math operations including addition, subtraction, multiplication, and division.

Use independent judgment and make decisions within established guidelines.

Interpret and apply federal, state and local laws, rules and regulations governing community college enrollment, graduation, certification, and data management (e.g., State Education Code, Title V, Immigration and Naturalization laws applicable to community colleges, and the Family Educational Rights and Privacy Act).

Interpret and apply policies and procedures from the State Chancellor's Office and established college guidelines regarding IGETC, Passalong IGETC, and CSU Breadth.

Provide effective customer service to a diverse population.

Prioritize multiple duties and meet deadlines.

Train and provide work direction to student workers.

Communicate effectively orally and in writing.

Accurately maintain hard copy and electronic files and records.

Responsibly process credit card payments and issue receipts.

Use standard office productivity software, including word processing and email programs to access and prepare correspondence.

Interpret and learn policies and procedures regarding admissions and records (e.g., registration, residency, eligibility, and immigration status changes).


Minimum Qualifications:

High School Diploma or equivalent.

Three years of clerical experience, one year of which must have been in an admissions office at a community college or university.

Additional Information

Starting salary is from $3,820.61 to $4,212.19 per month depending upon education and experience. Internal applicants may be initially placed at a higher starting salary as outlined in the CSEA Collective Bargaining Agreement. Fringe benefits, which are subject to change pursuant to negotiations under Section 3500 of the California Government Code, are presently provided may include, depending on the position, family and domestic partner medical and dental, two-party vision plan, and employee life insurance.

Application Process
This position requires the following documents to be attached to your online application in order to be considered:
  • Current resume

In addition, must answer supplemental questionnaire in detail.

Your application and any required attachments must be submitted by Friday, Nobember 13, 2020 at 5:00 p.m. Applications with incomplete information (i.e. statements such as "see resume") or missing documents will not be considered. Applicants must attach all required documents to the online application. Additional documents not requested in the announcement, will not be reviewed.

The District does not sponsor Visas.

This position is offered contingent upon funding. The district may re-open, re-advertise, or cancel filling this position at any time. Additional openings, for the same position which become available prior to the end of the hiring process may be filled by qualified applicants that applied to this job announcement.

Selection Process
All completed applications and application materials will be screened to ensure that the minimum requirements stated in the job announcement are met. All candidates will be notified by mail or email of their final disposition in the selection process.

About the College
Glendale Community College (GCC) is nestled in the foothills of the San Rafael Mountains, centrally located at the intersection of three major freeways, just ten miles from downtown Los Angeles. Glendale is affectionately known as Jewel City, one of the fastest growing communities in the Southern California region. A vibrant hub of economic activity and cultural diversity; it is an exciting place to work and live!

GCC is recognized throughout the state as a model of shared governance and collegiality. Known for excellence and rigor, we have one of the highest transfer rates to the UC system and other California four-year colleges. Additionally, the college offers a broad range of vocational programs and takes pride in providing outstanding student services and curriculum to help prepare students for success in the 21st Century.

GCC is committed to maintaining an environment which provides opportunities to individuals with a wide variety of talents, experiences, perspectives, and backgrounds. We believe in the importance of diversity amongst our faculty, staff, and student population to better serve the college and surrounding communities.

Equal Employment Opportunity

Glendale Community College District provides all applicants for district employment with equal employment opportunities and provides present employees with training, compensation, promotion, and all other attributes of employment without regard to a person's race, religious creed, color, age, sex, national origin, veterans' status, ancestry, marital status, sexual orientation, medical condition, gender identity or disability.


Applicants who require a reasonable accommodation for the application, testing or interviewing processes should contact the Human Resources Department at the time of application submission.

Thank you for your interest in employment opportunities with Glendale Community College.


Yvette Vartanian Davis, Dr. Armine Acopian, Ann Ransford, Sevan Benlian, and Desiree Portillo Rabinov


To apply, please visit


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