Job Details

Temple University
  • Position Number: 3992327
  • Location: Philadelphia, PA
  • Position Type: Admissions/Enrollment

Manager, CRM Systems - Admissions

Temple University

Job Description

Manager, CRM Systems - Admissions - (23000509)

Salary Grade: T25

Click here to view Temple University's T Salary Structure.

Reporting to the Senior Associate Director of Admissions, the Manager, CRM Systems is part of the UG Admissions operations team and will be responsible for updating and maintaining the customer relationship management system (CRM) for Undergraduate Admissions. This includes identifying any new workflows, views, dashboards, or form changes to enhance user functionality, as well as testing future upgrades and developing enhancements to support university enrollment goals. The specific focus is on continued staff and constituent training on utilizing the CRM for efficient end-user results. The Manager acts as the liaison for our schools and colleges and areas outside of the UG Admissions department using the CRM. Performs other job-related duties as assigned.

Required Education and Experience:
Bachelor's degree and one year of related experience working with a CRM tool preferably in an undergraduate admission setting. Experience with Banner or other ERP systems. An equivalent combination of education and experience may be considered.

Required Skills and Abilities:
*Strong strategic, analytical, programming, interfacing, and testing skills.
*Demonstrated ability to elicit and document user requirements and to document completed applications.
*Demonstrated proficiency with Microsoft Office Suite.
*Demonstrated written and verbal communication skills along with the ability to relate to a diverse group of management and staff.
*Ability to work evenings and/or weekends, if necessary.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

In accordance with the City of Philadelphia's COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have an approved medical or religious exemption approved by the University. An individual is only considered fully vaccinated two (2) weeks after receiving the 2nd shot of a primary two-dose vaccine or a single-dose primary vaccine shot. Individuals who do not meet the University's vaccination or exemption requirement will be prohibited from working until proof of full vaccination or an exemption is requested and approved. For more information, visit the University's Vaccines web page at

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at:

You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.

Primary Location: Pennsylvania-Philadelphia-Main Campus-Conwell Hall
Job: Staff
Schedule: Full-time
Shift: Day Job
Employee Status: Regular

To apply, please visit:

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