Job Details

College of DuPage
  • Position Number: 3147591
  • Location: Glen Ellyn, IL
  • Position Type: Admissions/Enrollment

Supervisor, Admissions Front Desk & Campus Central (F/T), MFRN40639AIS

Supervisor, Admissions Front Desk & Campus Central (F/T), MFRN40639AIS
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Create a professional and welcoming first impression for all prospective students, families, faculty, and staff. Responsible for the supervision and operations of the Admissions Front Desk and Campus Central staff including the customer service function to students, parents and the college community. Establish procedures, providing training and scheduling to ensure outstanding customer service to prospective students and their families.

  • Manage the daily operations of the Admissions Front Desk and Campus Central.
  • Responsible for hiring, training, supervision, evaluation, and scheduling of Admissions Front Desk and Campus Central staff.
  • Provide outstanding customer service by assisting students, community members and staff with their questions and concerns, through email, in person and over the telephone, about admissions, registration, residency, courses, programs, and make proper referrals, if required.
  • Guide and assist staff in identifying and analyzing problems pertaining to the Admissions Front Desk and Campus Central with emphasis towards problem resolution and student service.
  • Assist students with the admission application process, myACCESS, payment arrangements, registration, and records questions.
  • Maintain inventory of consumer information publications and recommend additional items.
  • Contribute to the implementation and assist in the development and modification of operational procedures for the Admissions Front Desk and Campus Central and the myACCESS Lab.
  • Create and maintain procedural documentation.
  • Schedule appointments and register students for events for recruitment purposes.
  • Compile weekly data reporting on visitors serviced through the Admissions Front desk and Campus Central.
  • Manage the IntelliResponse ''Ask a Question'' link on the homepage, including data pool, monitoring, accuracy, updating, and statistical reports.
  • Respond to e-mail inquiries as needed.
  • Collaborate with the Supervisor of Enrollment Operations, Student Ambassador Coordinator, and Admissions & Outreach Event Coordinator to ensure tasks are completed and workload is distributed amongst staff.
  • Review budgetary needs for Admissions Front Desk and Campus Central with the Manager of Admissions & Outreach.
  • Provide recommendations on budgetary and resource allocations.
  • Other related duties as assigned.

  • Qualifications:

    • Education
      • Associate's Degree required.
      • Bachelor's Degree preferred.
    • Experience
      • Experience in and overall commitment to exemplary student and customer service required. 1-3 years in a supervisory position and proven leadership ability required.
      • Must have excellent written and verbal communication skills and creative problem-solving skills required.
      • Skills needed in office computer software skills such as Excel, Access, PowerPoint, Word, and e-mail.
      • Emphasis on precision, proficiency, and productivity required.
      • Two (2) years of experience supervising student workers and staff preferred.
      • Two or more years of satisfactory employment in a high traffic, customer contact position preferred.
      • Experience with Ellucian Recruiter and Colleague or other customer relationship management software preferred.
      • Bi-lingual preferred.

  • Copier, multiple-line telephones, personal computer and scanner.
  • Large amount of work on computer; heavy telephone work, steady customer contact.
  • Needs to have good communication skills, verbal and written, and good listening skills.
  • Lift college materials up to 30 lbs.
  • Extremely busy office, must be able to handle several projects and activities at the same time.
  • Needs to be willing to adapt, change, and learn new technology.
  • This position requires a background check.

  • Pay Grade:
    Managerial 2 Hourly

    Competitive starting salaries are dependent on education and experience. College of DuPage also offers a generous benefits plan.

    College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

    College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

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