Job Details

Enrollment/Student Accounts Senior Representative, Lvl 5

Position Number: 6133753
Location: New York, NY
Position Type: Bursar and Student Accounts

Enrollment/Student Accounts Senior Representative, Lvl 5

Student Financial Services, Lincoln Center

Fordham University

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.

We offer tuition remission for employees and their dependents

A generous employer match towards a 403(b) retirement plan.

As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.

As part of its work-life balance program, the University provides generous PTO including 10 vacation days, 12 sick days, 4 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.

University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Position Summary

Reporting to the Director of Student Accounts, the Student Accounts Senior Representative supports the daily operations of the Student Accounts Office, including customer service and all related back-office processes and functions. This position may require overtime, including work hours on weekends and holidays. Additionally, this position requires travel to and work at the other Fordham campuses when needed.

Essential Functions

Handles customer service inquiries regarding student accounts, including billing, payments, financial aid, and refunds.

Reviews student accounts to determine the accuracy of charges, financial aid disbursements, and verifies credit validity.

Advises students on options for financing their Fordham education.

Assists students with navigating the various self-service options.

Processes credit card, cash, and check payments and requests for itemized bills for students and third-party vendors.

Assists students with reviewing and understanding their 1098T.

Assists with developing, implementing, and enhancing student account policies and procedures.

Hosts, participates, and/or presents in online presentations.

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.

Additional Functions

Assists other offices of the Enrollment Group as needed.

Provides coverage for Enrollment Services staff as needed.

Required Qualifications: Education and Experience

High School diploma or equivalent.

Minimum of 2 years of experience in a customer service and/or clerical role.

Required Qualifications: Knowledge and Skills

Mandatory Competency Testing.

Must communicate clearly and effectively with all constituents both verbally and in writing.

Demonstrated experience providing excellent customer service in person and over the phone.

Knowledge of Microsoft Word, Excel, and Google Suite.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education

Minimum Biweekly Salary for All Others: $2,133.10

Maximum Biweekly Salary for All Others: $2,133.10

Union Affiliation: Local 153

START DATE: ASAP

APPLY HERE: https://careers.fordham.edu/postings/9229

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer Veterans/Disabled and other protected categories