Job Details

Associate Director, Graduate Enrollment Operations

Position Number: 6715375
Location: Spokane, WA
Position Type: Admissions/Enrollment

Associate Director, Graduate Enrollment Operations

Whitworth University

Salary: $28.31 - $33.66 Hourly

Job Type: Full-Time Staff

Location: Whitworth University Campus

Department: Enrollment Management

Closing:

Position Summary

The Associate Director of Graduate Enrollment Operations supports the university's graduate recruitment and admissions goals through strategic leadership in systems, data, and process management. Reporting to the Director of Enrollment Operations, this position serves as Slate Captain for graduate programs and is a key interface for other university systems.

The Associate Director plays a key role in aligning graduate enrollment operations with university-wide strategies and practices. The position is responsible for ensuring the accuracy and integrity of admissions data, managing application and communication workflows, and developing reports and tools to inform decision-making. In partnership with the Director of Enrollment Operations and graduate enrollment leadership, the Associate Director evaluates processes, identifies opportunities for improvement, and implements solutions that enhance efficiency, data quality, and the overall student experience from inquiry through enrollment.

Core Responsibilities

System Administration | 35%

Serves as the primary graduate admissions administrator for the Customer Relationship Management (CRM) software, Technolutions Slate.
Designs, builds and maintains complex and interconnected systems to support recruitment efforts for graduate programs, including data workflows, communication flows, forms, application review funnels, and the infrastructure to support events and interviews.
Equips and supports graduate recruiters, directors, and assistant directors in becoming responsible for managing their program funnels in the CRM.
Establishes policies and procedures for the use of the CRM and admissions operations.
Troubleshoots system issues, submits tickets on behalf of end users and requests focus calls from Slate.

Admissions Operation | 20%

Collaborates with the Director of Graduate Admissions in the design and coordination of admissions email and SMS marketing
Advises the graduate program directors and assistant directors on the feasibility and design of new admissions processes, and trains them on various features of the CRM, to support their strategic enrollment goals.
Serves as the primary liaison between graduate programs and Information Systems, ensuring that graduate and continuing studies programs are in compliance with university policy and are well coordinated with other university systems and processes
Pursues appropriate professional development opportunities and stays current in best practices related to data and communications management for adult and graduate program admissions
Serves as the graduate programs representative to the campus Technology Advisory Group (TAG) and Colleague Advisory Group

Technology and Data | 15%

Ensures the integrity and accuracy of the university's graduate admissions data and student records.
Develops, implements, and oversees procedures to import data from internal and external sources, ensuring the accuracy and security of all data.
Coordinates with third-party vendors (Liaison CAS, Credentials Solutions, Parchment, NES Pearson, etc.) to develop and manage efficient and accurate data transfer procedures.
Performs data cleanup as necessary to ensure accuracy and relevancy of all CRM, Colleague, and PV documents.
In coordination with the Business Office, devises systems and infrastructure to manage CRM payments for applications, events, and forms.

Reporting | 10%

Creates and maintains admission and enrollment reports and lists
Creates and modifies queries, reports, and lists via CRM, Informer, and other analytical tools.
Generates and provides reporting information related to prospects, applicants, and students, in addition to custom reports required by specific departments.
Collaborates with Information Systems and Institutional Research on enrollment data reporting.
Maintains accuracy and relevancy of data, purging old data and reports.

Record Management | 10%

Develops and manages procedures for graduate admissions tracking and reporting to support the university's operational and strategic enrollment goals.
Creates and manages reports for tracking students through the admissions funnels for all graduate programs (including custom reports required by specific programs).
Creates and manages reports for tracking progress toward the university's strategic enrollment targets for graduate programs.
Builds queries, reports, and tools to provide relevant enrollment data to the Enrollment Operations team, Director of Graduate Admissions, Information Systems, and Institutional Research.

Other | 10%

Assist with special projects.
Attend department meetings and gatherings.
Other duties as assigned.

Qualifications and Core Competencies

A bachelor's degree is required, and Whitworth considers candidates with a wide range of educational backgrounds. We value the skills and knowledge candidates bring to Whitworth, regardless of the paths they take to acquire them.
Two to three years of experience in system administration, data management, or related role.
Experience with integrated database systems such as Slate CRM or similar software.
Experience in a confidential, service-oriented work environment.
Experience in training and supporting users in technology and system processes.
A personal commitment to the Christian faith and to the integration of faith and learning.
A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian church.

Core Competencies

Strong organizational, time management, analytical, writing, editing, critical thinking, and problem-solving skills.
Demonstrated ability to manage and analyze data accurately and efficiently.
Proven competence in working with technology, with a high level of proficiency in personal computer applications, particularly Excel.
Ability to complete detailed work accurately and efficiently in a fast-paced environment.
Strong interpersonal skills, with the ability to work collaboratively and positively with colleagues, students, and the public.
High level of personal integrity and professionalism.
Willingness and ability to learn new tasks.

Preferred

Bachelor's degree in information systems, business administration, computer science, or related area.
Experience in admissions operations or higher education administration.

Other Details

Schedule
Full-time (1.0 FTE) | 12 months | 40 hours per week
Whitworth office hours are 8 AM to 4:30 PM Monday-Friday. Willingness and ability to work flexible office hours as needed.

Whitworth University is a Christian liberal arts university. Our shared mission is to provide our diverse students with an education of mind and heart, equipping them to honor God, follow Christ, and serve humanity. We seek candidates who are willing to engage with the university's mission and integrate their Christian faith into their work.

Interested candidates should submit a cover letter, resume, faith statement, and contact information for at least three professional references. A background check and sexual misconduct check will be required of the successful candidate.

Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT. Whitworth University does not offer visa sponsorship for this position.

You are on this webpage because a position at Whitworth sparked your curiosity. If you find yourself questioning hitting the apply button because you might not meet 100% of the qualifications, we think you should do it! When you click apply and submit an application, your application is reviewed by a committee of real, living, and breathing human beings who want to understand your background, experience and skills to find ways you relate to the key competencies needed for success in the position.

Looking for resources to help with writing a faith statement? Check out our faith statement resource page for more information.

Whitworth complies with all federal, state, and local nondiscrimination laws that are applicable to religious nonprofit institutions and does not engage in unlawful discrimination on the basis of race, color, national origin, age, sexual orientation, sex, or disability. With our Christ-centered commitment to building a diverse and inclusive community, the university encourages applications from populations underrepresented at Whitworth including members of racial/ethnic communities, women, and persons with disabilities.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

To apply, please visit https://www.schooljobs.com/careers/whitworth/staff/jobs/5137493/associate-director-graduate-enrollment-operations

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