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Manager, CRM Systems
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Position Number: 2576346
Location: Philadelphia, PA
Position Type: Admissions/Enrollment

Temple University invites applicants for a Manager, CRM Systems.

Description

Reporting to the Senior Associate Director of Admissions, the Manager, CRM Systems is responsible for the overall analysis and development of business process improvement as it relates to our admissions application system and recruitment communications planning. The qualified candidate will be responsible for the initial implementation of a customer relationship management system for Undergraduate Admissions as well as testing future upgrades and developing enhancements to support university enrollment goals. Perform other duties assigned

Required Education & Experience:
Bachelor's degree and at least one year related experience working with a CRM tool preferably in an undergraduate admissions setting. Experience with Banner or other ERP systems. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:
*Strong strategic, analytical, programming, interfacing and testing skills.
*Demonstrated ability to elicit and document user requirements and to document completed applications.
*Demonstrated proficiency with Microsoft Office Suite.
*Demonstrated written and verbal communication skills along with the ability to relate to a diverse group of management and staff.
*Ability to work evenings and/or weekends, if necessary.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

In accordance with the City of Philadelphia's mandate, all Temple University students, faculty, staff and contractors must be fully vaccinated for COVID-19 by October 15, 2021, unless they have a medical or religious exemption approved by the university. An individual is considered fully vaccinated 2 weeks or more following the second dose of the Pfizer or Moderna vaccines, or 2 weeks or more following a single dose of the Johnson & Johnson vaccine. Individuals who do not meet the University's vaccination or exception requirement by October 15, 2021 will be prohibited from working until proof of vaccination or an exception is provided. For more information visit the university's Vaccines web page at https://www.temple.edu/coronavirus/vaccines.

COMPLIANCE STATEMENT:

In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University, please visit our website atwww.temple.edu.

HOW TO APPLY:

To apply for this position and view other opportunities, please visit our website at http://careers.temple.edu/. Please reference 1002601. Please attach your cover letter résumé, and three references to our online system. Temple University is an Affirmative Action/Equal Opportunity Employer with a strong commitment to cultural diversity.