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Student Accounts Manager
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Position Number: 2370214
Location: Kansas City, MO
Position Type: Student Affairs and Services

Rockhurst University is seeking applications for a full-time Student Accounts Manager to provide leadership and direction to the Student Accounts Office in alignment with University strategic plans and priorities.

Founded in 1910 and located in the heart of Kansas City, Missouri, Rockhurst is a Catholic university in the Jesuit tradition committed to providing inclusive, innovative, and transformative education. As a comprehensive university and supportive community of nearly 4,000 students, our mission is to form lifelong learners in the liberal arts tradition who engage the complexities of our world and serve others as compassionate, thoughtful leaders.

Reporting to the Director of Operations and Technology- Financial Services and in close collaboration with multiple departments, this position is responsible for planning, coordinating, and executing student accounts receivables, billing, payment, write offs, refunds, collections, and account maintenance to ensure that functions of the unit are completed in accordance with priorities, timelines, policies, regulations, and other specifications. The Student Accounts Manager provides and oversees daily customer service to students and families regarding questions on their university accounts and maintains relationships with other campus departments that impact billing, including Financial Aid, Registrar, Admissions, Student Development and Deans Offices.

Essential Responsibilities

Supervise, and manage department staff in the execution of key responsibilities, goals, and objectives.
Maintain student account tables and records in the Universitys Banner SIS/ERP system.
Establish timelines and execute accurate bill/invoicing preparation and distribution in collaboration with department involved in invoicing and charges (Registrar, Housing, Financial Aid, Deans offices, etc.)
Daily processing and oversight of activity on student accounts, including charges, refunds, payments, and write offs; and ensure that daily Banner and dependent systems processes are completed.
Responsible for physical security of cash and other secure forms of payment.
Responsible for timely collection of all student accounts, including the coordination or collection efforts with outside agencies.
Coordinate processing and completion of documentation for programs such as Perkins loans, third party lending services, Vocational rehab, vendor invoices and other duties as assigned.
Provides customer service to students and families and needed analysis of all individual student accounts.
Articulate the financial aid process and award letter in relation to the bill and overall cost of education.
Interpret federal regulations appropriately with regard to federal financial aid/refund processes and annual 1098-T forms.
Interaction with other campus departments to obtain and provide information necessary to ensure student account balances are correct.Â Includes daily interaction with Financial Aid and Registrar in promoting a positive student experience at the Rockstop student/customer service desk.
Respond and provide information as requested by CFO and/or Controller, including information for the annual audit and monthly Accounts Receivable aging reports, and regular collection agency reports.

Knowledge, Skills and Abilities:

Technical and functional proficiency in the use of computerized billing and accounts receivable systems.
Proficiency with Excel and the use of spreadsheets, databases, and electronic record reporting systems.
Demonstrated success managing staff and office operations. Ability to lead team within deadlines in a highly detailed, frequent transaction environment.
Excellent interpersonal, verbal and written communication skills including the ability to communicate and work effectively with a diverse population of students, families, staff, faculty and administrators.
Demonstrated experience, success and commitment to exceptional and professional student/customer service.

Minimum Qualifications:

Bachelor's degree in business, management, accounting or a field appropriate to the area of assignment AND at least five (5) years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

Familiarity with Banner Student Accounts Receivable
Familiarity with Nelnet or similar student billing platform
Technical and functional proficiency with Microsoft Office products (Excel, Word and Teams)
Exhibit independent critical thinking skills
Ability to lead by example, teamwork and mentorship

Applicants who would enhance the diversity of the University, such as individuals from historically underrepresented groups, are strongly encouraged to apply. Applicants should submit a cover letter, resume and three professional references. Rockhurst is an Equal Opportunity Employer and uses E-Verify.

For more information or to apply, visit: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=37162&clientkey=76B960DE16E1EABF6B6D63157F84F11F